Careers

Dispatcher
The Sarjeant Co. Ltd – Barrie, ON

The Role
We are seeking a Dispatcher to join our team. The Dispatcher is responsible to maintain/attain a high level of customer service by ensuring safe, timely and cost-effective delivery to our clients, coordinating with our team of drivers, sales, service and management.

Primary Responsibilities
• Answer phones; receive orders from customers, prepare delivery data and dispatch deliveries, map and load trucks into dispatch software.
• Import daily fuel delivery information for billing to customer accounts.
• Ensure customer account information is accurate and current, including the calculation of fill frequency dates.
• Through regular communication, provide excellent customer service for our customers in regards to their fueling requirements.
• Liaise with the credit department and sales on any billing issues, including customer related charges, outstanding cash/credit card deliveries or credit issues.
• Check and verify driver hours daily and calculate load premiums as required.
• Perform other related duties as assigned.

Skills and Abilities
• Intermediate to advanced computer software skills
• Highly organized, efficient, able to perform a variety of tasks simultaneously
• Time management skills, high sense of urgency
• Ability to analyze situations quickly and effectively and make sound decisions
• High level attention to detail
• Ability to read maps and relay directions to drivers
• Ability to apply common sense understanding to carry out instructions

Qualifications
• Minimum Grade 12 Diploma or graduation from a recognized Business Administration course
• Post-Secondary education in a logistics program and/or combined industry experience is desirable
• Previous experience with a high-paced call centre/customer service/dispatch role
• Logistics/distribution industry experience desirable
• Fuel and/or propane experience is desirable

Working Conditions
Working conditions are conducive of a typical office environment – must be comfortable sitting at a desk for extended period of time, using keyboard and phone. Dispatch hours vary based on seasonal requirements.

Job Type:  Full time, permanent

Salary:   $52,000-$65,000 annually

Benefits:
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match

Schedule:
• 8 hour shift
• 9 am – 6 pm
• Monday to Friday
• Weekend availability

Ability to commute/relocate:
• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Experience:
• Customer service: 1 year (preferred)
• Microsoft office: 1 year (preferred)
• Dispatch and mapping software: 1 year (preferred)

Work Location: In person