Frequently Asked Questionss

Concrete
Hot & Cold weather concrete
Aggregates
HVAC
Fuel

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Concrete

Making sure that you’re prepared for your concrete delivery is critical to ensuring that you don’t run into added costs and delays. This section to make sure you understand what’s involved in ordering concrete, and what you can do to help make sure your pour goes as smoothly as possible.

WHAT IS CONCRETE?

Concrete is a composition of cement (most commonly Portland cement, defined by ASTM C 150 as a “hydraulic cement” given that it not only hardens with water but forms a water-resistant product after hardening), water, aggregates (typically a coarse aggregate such as crushed rocks of various and certain sizes, combined with a fine aggregate such as sand) and other cementitious materials such as fly ash and slag.

Concrete is formed as a result of a chemical reaction called hydration. The water in the mix reacts with the cement, bonding the other materials together producing a stone-like material capable of creating bridges, skyscrapers, pavements, dams, and more.

How much concrete does your project require?

We have provided a Concrete Calculator in the top right corner of the toolbar allowing you to input your measurements to help estimate the amount of concrete needed for your project. Make sure to allow for extra to accommodate for uneven subgrade and spillage, and then round up to the nearest 1/4 meter.

Is the project accessible?

Our trucks are big vehicles, often weighing up to 80,000 lbs when fully loaded. We try not to leave the street and curb unless absolutely necessary and then only with your permission. Carefully plan how the truck can access the job; overhead wires, soft terrain and narrow entrances can present accessibility issues for our trucks.

How do I place an order?

When you call to place an order it is extremely important for you to be able to provide our sales team and dispatchers with as much information as possible. When placing your order, the we will want to know:

• Contact Information – Name/Company, Phone Number(s)
• Desired Date and Time of Delivery
• Delivery Information – Job site address, Nearest Intersection
• Project Description – Sidewalk, garage floor, patio, etc.
• Mix and slump
• Quantity
• Truck Intervals
• Value added Products – Colour, fibre, admixtures, etc.

DO YOU SELL COLOURED CONCRETE?

Yes, we have a selection of colour options available to be added to your product. Click here to download our list of colour options.

What are the benefits of Concrete Pavements?

Concrete pavement a cost-effective option, as it is one of the most versatile pavements available. These mixes can be used in applications from sidewalks to airport runways. Concrete pavements can also have an extended lifespan up to 50 years if maintained properly.

Hot & Cold Weather Concrete

Pouring and finishing concrete in extreme weather conditions can have a dramatic effect on setting time, concrete placing, finishing and protection systems that must be followed for proper concrete placement.

What is considered hot weather when pouring concrete?

• High ambient air temperatures (≥ 28°C)
• Low humidity conditions
• High wind speeds
• Solar radiation or heat gain

These conditions can result in the following challenges:

• Increased concrete water demand
• Accelerated concrete slump loss
• Increased rate of setting leading to placing and finishing difficulties
• Increased tendency for plastic shrinkage cracking
• Increased concrete temperature resulting in lower ultimate strength
• Increased potential for thermal cracking

What is considered cold weather?

• When the air temperature is ≤ 5°C
• When there is a probability that the temperature may fall below 5°C within 24 hours of placing the concrete

What can you do to protect concrete from extreme heat?

In cases where protection against rapid evaporation of water from the concrete surface is a concern, consider the use of one or more of the following actions:

• Erect sunshades and windbreaks
• Cover the surface with white polyethylene sheets
• Apply fog spray

Can you slow down or speed up the setting time of concrete?

Yes, chemical admixtures can be added to most mixes. This allows us to adjust for an increase or decrease in setting time.

AGGREGATES FAQ

What is the difference between a quarry and a gravel pit?

Gravel pit is where you will find crushed aggregates such as sand and stone deposits. A quarry is where you will find larger deposits such as limestone.

Do you use A-gravel to make concrete?

The suggested use of A-gravel is for low-strength projects, such as backyard patios, or human walkways. For increased strength and durability, washed aggregates produce a better consistency and higher strength.

HVAC FAQ

Why is my air conditioner not working?

Before you panic, check the following preventative options to see if you can find an easy solution:

– Have you changed your air filter? If your air filter is plugged it can restrict your cool air flow and possibly freeze your coil if left for an extended period.
– Is this the first time you have used you’re A/C this year? Make sure your A/C is turned on, on your electrical panel and make sure your outdoor panel on/off switch is switched to on.

Why is my furnace not working?

Check your furnace on/off switch and make sure it is switched on.

What is a comprehensive inspection?

A comprehensive inspection is done by a certified Oil Burner Technician to ensure that your equipment is functioning properly and in good shape. This is a requirement under the Technical Standards and Safety Authority (TSSA). Without a valid comprehensive inspection we are not permitted to deliver fuel to a residence or building.

How often should I have a cleaning for my furnace?

We advise cleaning your furnace once a year.

Does a service plan actually benefit me?

Our Service Plans are designed to create peace of mind in the case of a equipment failure. Our 3-tier service plans all offer a cleaning per year to keep your equipment running efficiently.

FUEL FAQ

Do the drivers have a VISA or Debit machine on the truck?

Drivers do not carry a point of sale machine. If you would like to pay ahead of your delivery you are able to call the fuel department and give a credit card or debit over the phone.

Do the drivers do bleed and starts?

Drivers are not able to bleed and starts; in order to do this properly we recommend booking an appointment with one of our certified Oil Burner Technicians.

What is the minimum delivery quantity?

The minimum quantity for delivery is 300 litres.